Registration, verification and signing in, set out step by step. Particular attention goes to the currency dropdown, because that is the one entry on the form you cannot correct later.
Open the sign-up formAlmost everything typed at registration can be corrected afterwards. An email address and a phone number are editable in account settings. The currency the balance is denominated in is not, in most cashiers.
The choice matters because the denomination decides whether your money meets an exchange rate. Accounts here are held in GBP, BTC or ETH. Picking the currency your bank account already uses removes a conversion from both directions at once.
A mismatch adds a cost to every transaction for the life of the account: charged when money goes in, charged again when money comes out.
So ask live chat two questions before submitting the form. Which currencies are open to residents of your country, and whether the denomination can be changed afterwards. Save the transcript.
Identity checks are a licence obligation on the operator rather than an optional step, and they bite before a payout rather than at registration. Two documents normally settle the matter.
A government photo document is required: passport, driving licence or national identity card. With it goes a proof of address issued in the past three months, such as a utility bill or bank statement.
Names must match across the account, the documents and the payment method. Upload everything on the day you register, since documents cleared in advance keep the wait out of your first withdrawal.
Where a card funded the account, expect a request to prove ownership of that card. Payouts normally return to the instrument that paid in, which is also where the second currency conversion happens.
| Symptom | Likely cause | Fix |
|---|---|---|
| Password refused | Autofill holding an old entry | Type it by hand, then use the reset link |
| No confirmation e-mail | Filtered into spam | Check the spam folder, then request a new message |
| Account locked | Repeated failed attempts | Wait, then reset instead of retrying |
| Cashier unavailable | Verification unfinished | Upload the outstanding documents |
| Duplicate account notice | A second sign-up attempt | Contact support rather than registering again |
| Page loads but sign-in fails | A location check | Switch off any VPN and retry on your usual network |
Use a password that appears nowhere else and switch on any second factor the account offers. SSL protects traffic between your device and the site, and does nothing about a password reused elsewhere.
One account per person is the rule. If access to an older account is lost, contact support instead of registering again, because a duplicate is the quickest route to a frozen balance.
Choose the account currency before you claim the package.
Yes. The form works on a handset, confirmation arrives by SMS and nothing needs to be installed.
Normally not. Contact details are editable in settings, but the denomination is fixed at sign-up in most cashiers. Ask support before assuming otherwise.
No turnaround time is published. Sending documents on the day you register keeps the delay out of your first payout.
If the account currency differs from your bank currency, the payout was converted on the way out and the deposit on the way in. Both crossings carry a cost.
The floor is €20, and bank transfers start at €50.
No. One account per person, and duplicates are usually closed with the balance held pending review.